OpenClaw Feishu Integration: AI Assistant for Chinese Enterprise Teams

3 min read

Feishu (known as Lark outside China) has become the collaboration platform of choice for millions of teams across Asia. Developed by ByteDance, it combines messaging, video conferencing, document collaboration, and workflow automation in a single integrated environment. OpenClaw's Feishu integration brings AI capabilities directly into this ecosystem.

Understanding Feishu's Position

For teams operating in China or working with Chinese partners, Feishu offers advantages that Western platforms cannot match. Native integration with Chinese business systems, compliance with local data regulations, and optimization for Chinese language processing make it the natural choice for many organizations.

OpenClaw connects to Feishu through its bot API using WebSocket connections. This approach enables real-time message handling with low latency, essential for responsive AI interactions in fast-paced team environments.

Prerequisites for Feishu Integration

Before connecting OpenClaw to Feishu, you need to create a bot application in the Feishu Open Platform:

  1. Visit the Feishu Open Platform developer console
  2. Create a new custom application
  3. Enable the bot capability for your application
  4. Configure the required permissions (message read/write, user info)
  5. Note your App ID and App Secret

The Feishu channel is distributed as a plugin package, requiring separate installation:

# Install the Feishu channel plugin
openclaw extensions install @openclaw/channel-feishu

# Configure with your credentials
openclaw channels configure feishu

Configuration Details

Feishu integration requires several configuration parameters in your OpenClaw settings:

{
  "channels": {
    "feishu": {
      "appId": "cli_xxxxxxxxxxxxx",
      "appSecret": "your-app-secret",
      "encryptKey": "optional-encrypt-key",
      "verificationToken": "your-verification-token"
    }
  }
}

The encrypt key and verification token provide additional security layers. Feishu uses these to sign webhook payloads, allowing OpenClaw to verify that incoming messages genuinely originate from Feishu servers.

Enterprise Use Cases

Customer service teams in Chinese companies deploy OpenClaw through Feishu to handle internal support requests. Employees ask questions about company policies, IT procedures, or HR matters, receiving instant AI-powered responses. This reduces the burden on support staff while ensuring consistent, accurate information delivery.

Sales teams leverage the integration for prospect research and communication drafting. Ask OpenClaw to summarize a potential client's public information, draft follow-up messages in appropriate Chinese business language, or translate communications for international deals.

Development teams use OpenClaw in Feishu for code review assistance, documentation queries, and technical problem-solving. The AI assistant can explain code snippets, suggest improvements, and help debug issues — all within the same platform where team discussions happen.

Lark for International Teams

Lark, Feishu's international version, uses the same underlying technology with servers located outside China. For multinational teams, Lark provides the familiar Feishu experience while complying with international data residency requirements.

OpenClaw's Feishu plugin works with both Feishu and Lark. Simply configure the appropriate API endpoints based on which platform your organization uses. The message handling, bot capabilities, and integration patterns remain identical.

Group Chat Behavior

Feishu group chats support mention-based activation. Configure OpenClaw to respond only when explicitly mentioned, preventing the bot from interrupting ongoing team discussions. This pattern works well for large groups where AI assistance should be available but not intrusive.

{
  "channels": {
    "feishu": {
      "groups": {
        "requireMention": true,
        "mentionPatterns": ["@OpenClaw", "@AI助手"]
      }
    }
  }
}

Rich Message Support

Feishu's rich message format enables OpenClaw to send structured responses including cards, buttons, and interactive elements. This capability proves valuable for workflows requiring user confirmation, multi-step processes, or presenting information in organized layouts.

Image and file sharing works bidirectionally. Send documents to OpenClaw for analysis, receive generated images or formatted reports, and share files seamlessly within your Feishu conversations.